There are two ways to send payments to a crew member’s MarTrust Account. Use the method that best fits the size and frequency of your payments.
Bulk payment – Upload a file to process payments for many crew members at once. Ideal for routine or large payroll cycles.
Individual payment – Manually enter each payment in a batch. Best for one-off or low-volume payments.
Option 1: Bulk payment
Option 1: Bulk payment
Go to Payments, then select Payment upload
From the list of templates, download the E-Wallet Upload File
Fill out the file with crew payment information
Add to each row the value to be credited to the crew member
Double-check that all fields are filled in correctly
Note: A MarTrust Account must already be created and active for the crew member before they can receive a credit.
Upload the completed file
In the Account section, select the account you want to debit
Choose the appropriate file format
Click Browse, find your file, then click Upload
A confirmation message will appear when the file is successfully queued for processing
Check the upload status
Select Status in the same Payment Upload window.
Find your file and confirm Status shows Complete.
If the status is Failed, open the row, review the messages, fix the file, and upload again.
Select the file’s Batch reference to open the payment batch.
Review and submit for approval
Review the Payment batch summary and individual lines.
When everything is correct, select Submit, choose the approver(s), and select Notify.
Once you submit, the batch moves to Booked status and will not be executed until it is approved.
Option 2: Individual payment
Option 2: Individual payment
Go to Payment batch
From the Payments menu, select Payment batchYour default account appears automatically. Change it if needed using the Account dropdown
Add the batch-level details
Account – Select the account to debit
Diarised date – Set a payment date, or leave it blank to send immediately
Your reference – Add a label to help you identify this batch internally
Add a crew payment line
Direction code – Choose Buy or Sell
Buy currency – Enter the amount to be received by the crew member
Sell currency – Enter the currency from your account
If currencies differ, a real-time FX rate is shown
Beneficiary – Choose the correct crew member from your beneficiary list or click Create to add one
Delivery method – Select E-Wallet
(Optional) Click Details to include:Reference
Reason for payment
Payment code
Your reference (internal)
Remittance advice (if a valid email is stored)
Select Add payment to save the line. Repeat for each crew member.
Submit the batch
Review the Payment batch summary
Select Submit, choose the approvers, and click Notify
Once submitted, the batch is booked but payments will not be released until approved by an authorized user.